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Citizen Charter, Upazila Parishad, Kalihati,Tangail

SL

Name of Service

Service Recipient

Deadline for receiving services

Necessary Documents

Fee of Service

01

To make five-year and various term development plans.

General People

According to the time stipulated in the departmental plan
Upazila Parishad Monthly General Meeting Discussion / Written Application / Presentation of Divisional Officer's Proposal as per Rules

N/A

02

Development, maintenance, repair work plan prepared by the Upazila Parishad and the government, preparation of schemes including preparation of estimates, quality supervision of construction work, maintenance and repair work of Upazila physical infrastructure

General People

In accordance with government rules by inviting tenders
Application in the form prescribed by the Government Recommendations of the UP Chairman / Upazila (Permanent) Committee and documents related to the approval at the Upazila Monthly General Meeting

N/A

03

Adoption of Rural Infrastructure Reform and Maintenance Program

General People

Time fixed by the government
Application written on blank paper

N/A

04

Construction, repair and maintenance of inter-union connecting roads

General People

In accordance with government rules by inviting tenders
Application in the form prescribed by the Government Recommendations of the UP Chairman / Upazila (Standing) Committee and documents related to the approval at the monthly general meeting of the Upazila Parishad.

N/A

05

Assist farmers in undertaking technical rehabilitation activities to offset loss of field and horticultural crops due to natural disasters

Farmers

Ongoing Process

National Identity Card and Farmer Identity Card

N/A

06

Emergency repair and rehabilitation of vital installations, cyclones, floods, natural disasters, fires, burial of unclaimed bodies etc.

The Victim’s Family

Within 15 days of receipt of application
Application written on blank paper with application and attachment of certificate

N/A

07

Distribution of solar panels in powerless organizations / institutions / homes
Families without electricity connection
Subject to receipt of allotment
Application written on white paper with mobile number, photocopy of national identity card.

N/A

08

Allocation of government houses under Upazila Parishad
Government employee


The house is subject to vacancy


Written application, rent deduction certificate and other documents

N/A

09

Ensuring public health, nutrition and family planning services

General People

Ongoing Process

Written application / face to face meeting

N/A

10

Installation of deep tube wells and development of sanitation system to ensure supply of potable water

General People

Subject to receipt of allotment at the time fixed by the Government
Application in the form prescribed by the Government Recommendations of the UP Chairman / Upazila (Standing) Committee and documents related to the approval at the monthly general meeting of the Upazila Parishad
Fees fixed by the government

 

11

Development of educational institutions and distribution of materials
Educational institutions and students
In accordance with government rules by inviting tenders
Application in the form prescribed by the Government Recommendations of the UP Chairman / Upazila (Standing) Committee and documents related to the approval at the monthly general meeting of the Upazila Parishad

N/A

12

Provide training and material assistance for employment of unemployed youth
Unemployed people
According to course duration
Other documents including application and proof attachment on blank paper

N/A

13


Disposal of various grievances

The suffering people
Within 30 days of receipt of written complaint
Other documents including application and proof attachment on white paper

N/A

14

Development of infrastructure and distribution of materials for the development of sports and culture
People who love sports and culture
Within 90 days subject to receipt of allotment


Application in the form prescribed by the Government Recommendations of the UP Chairman / Upazila (Standing) Committee and documents related to the approval at the monthly general meeting of the Upazila Parishad

N/A

15

Provide training and materials assistance in modern methods and cottage industries in agriculture
Marginalized people

The time mentioned in the course

 

Application in the form prescribed by the Government Recommendations of the UP Chairman / Upazila (Standing) Committee and documents related to the approval at the monthly general meeting of the Upazila Parishad

N/A

16

Development of irrigation systems to ensure agricultural production Distribution of flood / drought tolerant varieties of seeds to reduce the risk of climate change
Ordinary people including marginal farmers


Within 90 days of receipt of allotment

Application in the form prescribed by the Government Recommendations of the UP Chairman / Upazila (Standing) Committee and documents related to the approval at the monthly general meeting of the Upazila Parishad

N/A

17

Development of various government hat-bazaars
Businessmen and the general public
In accordance with government rules by inviting tenders
Application in the form prescribed by the Government Recommendations of the UP Chairman / Upazila (Standing) Committee and documents related to the approval at the monthly general meeting of the Upazila Parishad

N/A

18

Undertake other activities including social forestry for the purpose of environmental protection and development
Beneficiaries / general public
May, June, July, August
Written application with place / street name

N/A

19

Infrastructural development of Union Health Center, Community Clinic

General People

By inviting tenders

Application in the form prescribed by the Government Recommendations of the UP Chairman / Upazila (Standing) Committee and documents related to the approval at the monthly general meeting of the Upazila Parishad

N/A

 

If the service is not received within the stipulated time and for any kind of advice and complaint.
                  Chairman, Upazila Parishad, Kalihati. Phone:02997755043 (Office)
                                                       E-mail: upazilaparishadkalihati@gmail.com 
                          
                              Upazila Nirbahi Officer (UNO), Kalihati: 01762-691632,
             Senior Officer (to whom appeal can be made), Deputy Commissioner, Tangail